SHIPPING and DELIVERY

International orders:

We ship via International Airmail as this is the most commonly used method. The shipping times are 5-10 working days once your order has been despatched from Te Anau, You will receive an e-mail from us confirming when this happens. If the item you have ordered is not in stock you will be notified as this may add 2-3 days to delivery. All orders shipped by International airmail are automatically insured by us at no extra cost to our customers. We can also ship to Post Office Boxes with International Airmail service.

Please note that no allowance has been made for orders that may be held up in customs. In the event that this might happen please allow an extra few days onto the destination schedule. Customs duties and taxes where levied are payable by the receiver.

Shipping Charges:

For all items we endeavour to keep it simple so we use a price break method of shipping as per the following table:

Destination

Value of Goods

Postage Charged

Australia & Pacific Islands

Up to $249

$15

Australia & Pacific Islands

$250 to $999

$20

Australia & Pacific Islands

Over $1000

Free

Rest of World

Up to $249

$20

Rest of World

$250 to $999

$25

Rest of World

Over $1000

Free

 

New Zealand Orders

Orders to destinations in NZ will be sent by tracked parcel post. For orders over $100 postage will be free. For orders under $100 there will be a postage charge of $5.00. Allow 1-3 working days from despatch in Te Anau. If the item you have ordered is not in stock you will be notified as this may add 2-3 days to delivery.

Bulk orders

If you want to discuss options for bulk orders then send us an email at info@fiordlandhouse.co.nz or call 64 (0)3 249 7308.

Payment – for overseas customers all prices are in NZ$ exclusive of GST. For NZ customers the GST is included or will be added at checkout.

You will be charged in New Zealand Dollars.

As soon as we have received and verified your payment, we will complete your order and update your order's status.